Support & Help

Get help using HealthTriage AI

Medical Emergency?

Don't use this form for emergencies. Call 911 or go to your nearest emergency room immediately.

Contact Us

We typically respond within 24 hours during business days. For urgent non-emergency issues, please call our support line.

Frequently Asked Questions

Is HealthTriage AI free to use?

Yes, our basic triage service is completely free. We may introduce premium features in the future.

Is my health information secure?

Yes, we use encryption and follow privacy best practices. Read our Privacy Policy for details.

Can I use this for medical emergencies?

No, never use our service for emergencies. Call 911 or go to your nearest emergency room.

How accurate is the AI assessment?

Our AI provides guidance based on symptoms, but it's not a diagnosis. Always consult healthcare professionals.

Can I delete my data?

Yes, you can request data deletion by contacting our support team or using the privacy controls in your account.

Other Ways to Reach Us

Email Support

support@healthtriage.ai

Phone Support

1-800-TRIAGE-1

Mon-Fri 9AM-6PM EST

Technical Issues?

If you're experiencing technical problems, please include:

  • • Your browser type and version
  • • Device type (mobile, desktop, tablet)
  • • Description of what you were trying to do
  • • Any error messages you saw
Privacy & Safety

Your Privacy Matters

We take your privacy seriously and will never share your personal health information without your consent.

Safety First

Our platform includes safety measures and will direct you to emergency services when appropriate.